Refund & Returns
This page explains how we handle faulty, incorrect, or unsuitable goods for orders placed on igetdisposable.com. Nothing here limits your rights under the Australian Consumer Law (ACL).
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Faulty, Incorrect or Not as Described
If your order arrives faulty, is the wrong item, or does not match the description:
- Contact us within 14 days of delivery.
- Include your order number.
- Attach clear photos of the issue and packaging where helpful.
Where a claim is accepted, we will arrange a replacement or refund as appropriate.
Change of Mind
- We do not accept change-of-mind returns on products that have been opened or used, including disposable devices.
- Unopened accessories may be returned within 14 days of delivery. Return shipping is at your expense unless we advise otherwise.
Refund Timing
Approved refunds are usually processed within 5–10 business days to the original payment method, subject to your bank or card issuer.
How to Contact Us
- Email: jczhou74@gmail.com
- WhatsApp: +852 5323 9816
- Contact form: Contact Us (choose Returns & Refunds as the subject)
HONGYE JIAXIN LIMITED (trading as iGet Disposable)
Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong
Adults 21+ only.