Frequently Asked Questions
Short answers about shopping on igetdisposable.com. For full detail see Shipping, Refund & Returns, and Terms.
Do I need to be 21 to shop here?
Yes. The site is for adults 21+ only. You must confirm your age to enter. We may ask for proof of age and may cancel orders that cannot be verified. Nicotine products require a valid prescription in Australia.
Where do you ship from, and what does shipping cost?
Orders are dispatched from our Sydney warehouse to Australian addresses only. Standard shipping is AUD $12; orders over AUD $150 qualify for free shipping. We do not ship to PO Boxes or to parcel lockers that cannot accept adult signature.
How long will my order take?
Weekday orders before 2:00 pm AEST are usually processed the same business day. After dispatch, Sydney metro is typically 1–3 business days, other major cities 2–4, and regional or remote areas 3–5 business days. You will receive tracking by email.
What if my parcel is damaged or does not arrive?
Contact us within 7 days with your order number (and photos for damage). Email jczhou74@gmail.com or WhatsApp +852 5323 9816.
Can I return a disposable if I change my mind?
Opened or used products, including disposables, are not accepted for change-of-mind returns. Faulty, wrong, or not-as-described items can be raised within 14 days of delivery with order number and photos. Unopened accessories may be returned within 14 days at your shipping cost. See Refund & Returns.
Do nicotine products need a prescription in Australia?
Yes. Nicotine products require a valid prescription in Australia. You are responsible for lawful purchase and use. We do not provide medical advice. See Age / Compliance in our Terms.
How do I contact support?
Use the Contact form, email jczhou74@gmail.com, or WhatsApp +852 5323 9816. Include your order number for shipping or returns questions.
Who operates the store?
HONGYE JIAXIN LIMITED (trading as iGet Disposable), Unit 9, 1/F, The Cloud, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong. igetdisposable.com is our Australian-facing adult online storefront.